Atlantis Health

Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long–term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and empower Change for Good.

Our Vision

To preserve the health of people everywhere, in any place at any time.

Our Purpose

To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them.

Looking for a clear succession pathway that allows you to grow and progress in your career? Look no further than Atlantis Health. We offer an intimate, boutique-agency feel supported by global shared services and deep experience in patient support. Take the next step in your career and dive into complex, interesting work that makes a difference in the lives of patients around the world.

Role purpose
A Senior Account (Solution) Manager provides leadership to accounts by most often leading a small team in managing existing project execution i.e. patient support programs and other programs of work adapted to a client’s need from our solution suite. The role also supports new business initiatives via extension projects within current accounts and seek opportunities with new potential clients. 

Benefits

• Competitive salary and performance-related bonus
• Pension scheme
• Life assurance
• Health cash plan covering eyecare, dental, and physio
• Private health insurance
• Ability to buy or sell holiday days
• Work from abroad for upto 2 weeks per year
• Enhanced parental leave policy
• Early-finish Fridays

Preferred experience and skills

• Ideally 4 years in a patient engagement or patient support role, or alternatively with a medical communications agency or similar
• Ability to manage profitable client projects with confidence and limited input
• Proven ability to reach revenue targets
• Proven ability to reach client satisfaction metrics in a similar context
• Advanced project management skills
• Mentorship / coaching / development of more junior members of the team, with limited input from others
• Direct line management
• Ideally exposure to behavioural health, digital health, market research, consumer behaviour or customer / patient experience mapping

Job description

Client Engagement

• Generally viewed as the key contact on accounts and works closely with any Senior / Solution Executives to manage communication content and channels with the Client
• Confidently leads status calls, client presentations, workshops and responds to project requests
• Establishes and maintains strong trust-based relationships with key client stakeholders for individual projects and identifies opportunities to establish new connections across his/her client organisations
• Fully understands the project / client situation, patient demographics, and objectives before determining a solution
• Proactively addresses any issues that arise and confidently leads problem solving with the client, bringing in Senior support when appropriate 
• Communicates requirements, timelines, issues, status, and progress to all project stakeholders (clients, internal and external suppliers involved in projects) with confidence

Client Project Management

• Overall responsibility for managing the delivery of all work for assigned clients, on time, in budget and to a high quality
• Proactively manages internal and supplier resources, with minimal oversight
• Creates project plans, manages project updates and project milestones to ensure all aspects of the project flow smoothly
• Ensures learnings from Client accounts are considered and taken into account for future work

Budgeting and profitability

• Leads financial management of the project, including opportunity planning, creating budgets, raising POs, reviewing cost estimates (external suppliers), raising invoices and being accountable for profitability

• Meets or exceeds billable utilisation of self and any other team members, and identifies opportunities for optimisation 

Business Development

• Seeks opportunities to expand Atlantis’ scope of work within existing clients, proactively submitting organic growth proposals, and raising ideas within the Client Service team
• Supports the development of new business opportunities through solution ideation, process mapping, budget creation, and attending pitches
• Actively contributes to new business opportunities outside of own accounts by sharing networks and insights
• Is a team-player and willing to help out across all functions of work that the agency is delivery and pitching to win

Leadership

• Develops team through the career path by providing ad-hoc buddying and mentoring support
• Line management of at least one Senior / Solutions Executive, including working on a personalised learning and development plan, regular 121s, goal setting and coaching
• Actively coaches Senior / Solutions Executives to higher levels of competence and career progression
• Acts as a credible role model to junior team members

Our office is located in Richmond and our local friendly team is growing, with a diverse range of innovative projects and we can offer a promotional career pathway. You must have the right to work in the United Kingdom.